FAQ

Most frequent questions and answers

Delivery is available at a charge based on mileage. Please ask for details. We would require that there is someone in to take the delivery at arranged times. Cakes can also be collected from our studio withing our opening hours. 

Cancellations must be made in writing.  Orders cancelled within 1 weeks of your scheduled date, the full balance is payable. Certain components may have already been purchased and work on some elements like sugar flowers. Please note that all deposits are non-refundable

In accordance with EU Food Information for Consumers Regulation 1169/2011, which is effective all allergens present in foods must be listed. This information will be listed with cakes supplied. *All products we make are produced in an environment where nuts may be present therefore cannot guarantee that traces will not be found in our products.

Changes can be made to your order no later than 2 weeks before the due date of your occasion. Any changes are to be made in writing and we reserve the right to amend the quotation if required.

We have a selection of cake stands available for hire. Along with the hire fee we require a security deposit to the full value of the cake stand which is fully refundable upon return of stands in original condition at agreed times. Failure to do so forfeits the deposit.

We are registered with the HSE according to European Communities (Hygiene of Foodstuffs) Regulations 2006. I have also completed the Primary Course in the Principles and Practises of Food Safety.

No orders are final until a  50% deposit is paid in.

Balance is due a week before the cake  is due for collection or delivery. Payment can be made in cash or by bank transfer.

**Please note that deposits are non-refundable**.

In accordance with EU Food Information for Consumers Regulation 1169/2011, which is effective all allergens present in foods must be listed. This information will be listed with cakes supplied. Below is a guide of what allergens are contained in some of our cakes. Please ask for more information if required.

  • Vanilla sponge, lemon sponge – ​Milk, Cereals containing gluten (wheat) and Eggs
  • ​Chocolate cake – ​Milk, Cereals containing gluten (wheat), Eggs, Soya, Nuts
  • Fruit Cake – Milk, Cereals containing gluten (wheat), Eggs, Sulphur dioxide (preservative for glacé cherries) and Nuts (almonds in marzipan)
  • Sugarpaste/ Gumpaste – May contain nuts
  • Buttercream –Milk                               
  • Ganache – ​Milk, May contain nuts
  • ​​​​Royal Icing – ​​Eggs 
  • Cream cheese frosting – Milk
  • Macaroons – Nuts (almond flour)
  • Meringue kisses – Eggs
  • Cookies – Milk, Eggs

*All products at Cake and All are produced in an environment where nuts may be present therefore cannot guarantee that traces will not be found in our products.